Wrong delivery?

Asked by Leander | 9/24/2024 11:03:19 AM

My package says delivered but I never received it, nor did my neighbours. Is there a way to know where it was delivered or no?
Hoping for your help.
With kind regards,
Leander

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1 Answer(s)

Daisy | 9/24/2024 7:54:18 PM Reply

Hi Leander,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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