Why is my package stuck or delayed in transit for so long?
There are many reasons that make the package stuck or delayed in transit. What should you do if your package is stuck or delayed in transit for a long time?
For a package coming from overseas (other countries), it is safe to assume that delivery may take longer than usual. Packages usually stuck or delayed due to the stuck at customs, wrong or incomplete address during busy periods, such as holidays, or heavy snow etc.
China Post Registered Packages, EMS or e-Packet
A: Stuck in China or Between Countries
1. If you find your package is stuck in China at a transit station or someplace for a week, just wait for more days to see. It may be delayed due to the pile-up of goods. It will be moved again after the backlog problem is solved. Once you find it’s stuck at a station for over 30 days, it may be lost. In this case, you need to contact the seller to reflect the problem and get a solution in time.
2. If it’s stuck at the export customs for over a week, it means the seller needs to pay the tax or declare to the customs. If you can, contact the seller to notice him and solve the problem in time.
3. If there is no update for over a week and the last tracking information shows ‘received by airline’, ‘handed over to the carrier transport’, ‘airline start shipping’ or ‘airline departs’, it means one of the following situations:
(1). International transit gap — When packages travel by sea or air freight between countries, there are no scanning points during the actual journey. Your package may be on a vessel or awaiting processing at a destination sorting facility .
(2). Customs clearance delay — International shipments often experience delays during customs inspection, which can take days or even weeks without tracking updates .
(3). Missed scan at handoff — When a package transfers from China Post to the destination system, the scan can sometimes be missed or delayed, creating a gap in tracking visibility .
Note: There is no tracking information after the above-mentioned status until the parcel arrives in the destination country. You’d better have patience to wait during this period. China Post air mail between China and most countries generally takes around 7-15 days. If you couldn’t get update after two months, it’s not normal, it may be lost or still stuck. We suggest you contact the seller to give you a solution in time in this case.
B: Stuck in the Destination Country
The package could also be stuck at the destination country for many days. One situation is it’s stuck at the customs of the destination country and is waiting the receiver to declare or pay the tax. You need to contact your local courier to check it in this situation; When the package arrives in the destination country, China Post or EMS couldn’t deal with it any more, it will be handed over to the local courier to deliver. Due to the serious shortage of mail processing capacity, slowdown of production, and poor logistics, some countries and regions even have announced that they have stopped receiving international express. This may cause the delivery of the package delayed as well. In this case, you can only wait if you could wait. If no, contact the seller to get a solution in time.China Post Ordinary Packet
The package itself couldn’t be tracked after leaving for some stations (after leaving China or it arrives in the destination country): It may couldn’t be tracked after it leaves China or it arrives in the destination country because it’s China Post Ordinary Packet. Tracking number formats of China Post Ordinary Packet: UC123456789CN，123456789 . Most of the retailers on eBay, Wish, or Aliexpress like to use this way to send cheap price items. Although you contact your local courier, they couldn’t track it. In this case, if you couldn’t receive it within the promised time, you need to contact the seller to reflect the problem and get a solution in time.
Package sent in November 2025, tracking #EH029859365NL. Seems like a customs problem. Is there something we can do to get the package moving?
1 Answer(s) | Asked by hugh kaserman | 3/20/2026 10:31:38 AM
My package is in transit for the past 16 days and with no moving. I dont have a contact point. . I need some help on this matter..
2 Answer(s) | Asked by jacquelline.borges | 3/17/2026 7:00:08 AM
Hi Team. My parcel has been stuck in UK since 18th Feb and is not yet delivered to me. I have had no update or anything.. How do I track this
1 Answer(s) | Asked by Ima | 3/16/2026 2:50:09 PM
Hello so I gave a package in the way from china and I don’t know if it stuck. It usually updates after a couple hours when it at this stage but nothing yet. your email has been reviewed by EU Customs and will be sent to the next step for processing.. Huizhou City 51600811
1 Answer(s) | Asked by Mark | 3/4/2026 11:08:41 AM
CP519644329CN is stuck in transit since end of december and beginning of January: is it possible to send to another address in case the recipient can't get it?
0 Answer(s) | Asked by Sergio8000 | 2/3/2026 6:31:46 AM
Hello, my package CP519644329CN is stuck in transit for one month and it may not arrive in Time to Cyprus so I may not be able to pick it up.. Can you please readress this to Serge Belinski, 31 rue ramponeau, appt 102, 75020 Paris, France
1 Answer(s) | Asked by Vladyslav Shtamburg | 1/29/2026 9:51:17 PM