Hi Yekaterina Marchenko,

If you don't get it, you need to contact the seller to ask for the new tracking number in German. Then, use the number to check with German post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AM213906876CN
Package status: Delivered
Country: China -> Austria
2024-01-05 16:56 Wien, Wien 001100, has been duly delivered, the express has been delivered and signed for, has been duly delivered [AT]
2024-01-04 09:43 Wien,Wien 001100, out of delivery, already on the way to deliver, out of delivery [AT]
2024-01-02 14:06 Wien, Wien 001100, the express arrives at the processing center, delivery has been arranged, outgoing delivery【AT】
2023-12-31 16:48 ARRIVE AT DISTRIBUTION CENTER, the shipment leaves the processing center, the goods are transferred again, and the destination is transferred [ARRIVE AT DISTRIBUTION CENTER, the shipment leaves the processing center, the goods are transferred again]
2023-12-29 10:38 ARRIVE AT DISTRIBUTION CENTER, the shipment arrives at the processing center, the goods are transferred again, and the destination is transferred [ARRIVE AT DISTRIBUTION CENTER, the shipment arrives at the processing center, the goods are transferred again]
2023-12-28 08:26 Customs clearance is completed, the goods are returned to the overseas warehouse, the goods are transferred again, and the destination is transshipped [customs clearance is completed, the goods are brought back to the overseas warehouse, and the goods are transferred again]
2023-12-26 12:04 The dismantling is completed, the customs clearance is being carried out, the express mail is being cleared, the export customs clearance is completed [the dismantling is completed, the customs clearance is being carried out, the express mail is being cleared]
2023-12-22 11:07 Flight has arrived, unloaded, Shipment Arrives at Processing Center, Cargo Forwarding - Airline Unloading, Destination Forwarding [Flight Arrived, Removing Palletizing, Shipment Arrives at Processing Center, Shipment Forwarding - Airline Unloading]
2023-12-20 11:32 INTERNATIONAL AIRPORT, has left the port, the customs has cleared it, export clearance is completed [INTERNATIONAL AIRPORT, has left the port, the customs has cleared it]
2023-12-18 08:54 The goods have arrived at the port Waiting for the scheduled flight, the goods arrive at the port, the destination is transshiped【The goods have arrived at the port Waiting for the scheduled flight, the goods arrive at the port】
2023-12-16 08:34 The goods leave the operation center, the goods have arrived at the site, and the express mail has arrived at the processing center【The goods have left the operation center, the goods have arrived at the site】
2023-12-14 10:41 Quanzhou City, the express mail leaves the commercial express processing center, the goods have been sent to the next station, the express mail arrives at the processing center【Quanzhou City, the express mail leaves the commercial express processing center, the goods have been sent to the next station】
2023-12-12 12:08 Quanzhou, the express leaves the commercial express processing center, the goods have arrived at the site, the express arrives at the processing center【Quanzhou, the express leaves the commercial express processing center, the goods have arrived at the site】
2023-12-11 18:33 Quanzhou City, mail leaves [Jinjiang International Business Department] and is being sent to [Quanzhou City]
2023-12-11 18:24 Quanzhou City, The mail has been sorted in [Jinjiang International Business Department] and is ready to be sent
2023-12-11 11:55 Quanzhou, China Post Mail has been collected