Why my shipment is not release?

Asked by elysamarie | 10/18/2021 12:13:35 AM

I send shipment from UAE.
since September 14 2021 the items have already been in china but until now still not release to the receiver.
The items are returns because it was all damage.
it is items that I bought with one company in china.

1 Answer(s)

Daisy | 10/18/2021 1:36:42 AM Reply

Hi elysamarie,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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