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Why is my return taking so long

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Sent item back to seller, it’s been in customs since 12th October why is it taking so long to clear? Tracking RN608601373GB.

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3 Answer(s)

user
Hi Andrew,

It should be waiting for the receiver to declare now. You need to contact the receiver in China to check.
user
Hi Daisy

Thanks for your response but the receiver is stating they have received no notification? I find this all very strange.

Any ideas?

Andy
user
Hi Andrew,

You need to let the receiver call the customs number 12360 to check it as soon as possible.

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Regards
Alisdair

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