Hi,

I have sent a parcel to China and it looks like it's stuck at the Guangzhou Shijing Post Office.

The tracking number is: RR697056236SE.

It's supposed to go to a Mr Wang Zhi Gang (tel: +86 18664602824).

He says he's been to the post office but they have no details of that parcel?

How do I proceed?

Kind regards,
Alfred

My parcel has been in Hangzhou customs for 90 days and I have made an enquire with you sometime ago. The tracking number is http EJ280926533AU. I have received all the help we can get from Australia post, but they have stated that we must get help from China Post as the parcel is stuck here in China. The parcel was sent as an express post so I am very disappointed I have not heard from someone by now! Your assistance would be greatly appreciated as I have also attempted phoning Hangzhou customs many many times and have not been able to speak with anyone as they have not picked up the phone between 2:30-4pm.

hey this is my 3rd time asking? I have sent a registered parcel of 3 pieces of clothing to return to seller ( my besthoney ) and has stuck at China Post for more than a month and paid SGD30+. My tracking number is RC607118425SG. I have ask them to contact China Post but I don’t understand why it is stuck? I believe I have written the full details of the address. I will write the full details here again just in case. Kindly check for me and deliver to them already if yet to ! Thanks ya..I have send it(them) to the following address on Friday, 31st May 2019:
Receiver: lizhiliang
Address: 5th Floor, Block A, XiaMao Commercial Plaza, Baiyun District
City:Guangzhou, Guangdong
Country: China
Zip Code:510410
Tel ：13413558273