Why is my parcel still in customs?

Asked by John | 6/25/2021 1:19:01 AM

RN497292781GB
I sent this a month ago and it is still EME in customs - please release it immediately as I need a PayPal refund.
Thanks!

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 6/25/2021 1:37:27 AM Reply

Hi John,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

Related Questions

My parcel CL101160576RU is stuck at Shenzhen Customs (0 reply)

On October 19, I sent a package to Shenzhen. November 10, 2022 My parcel was sent by mail for customs clearance at Shenzhen customs. For 48 days now, customs clearance has been going on. The status of the parcel does not change. The addressee of the parcel in Shenzhen claims that he did not receive any messages. What can be done to deliver the parcel to the addressee?

Parcel has been stuck at customs in China since 26.06.2024 (2 replies)

Hello everyone,

I have sent a return to China. The parcel has been at customs in China since 26.06.2024. There have been no new updates since then. I have already started a forwarding order with Deutsche Post, they also assured me that the parcel is still at customs. The recipient has also contacted customs, also without success. Can you please check the status of the parcel and ensure that it reaches the recipient promptly?
Tracking Number: CY284561728DE
Thank you very much.

Kind regards
Marie Herrmann

My parcel has been stuck at customs for a month (1 reply)

Hello, I have a parcel that was sent from china to Australia but parcel has been stuck at customs for a month now. I have emailed my local customs and provided them my tracking but i am told that they do not have the parcel. Could you please help with this issue? The item purchased are not illegal and it does not cost over 1000 aud so its not subject to any tax/duty.

Tracking is LV691025598CN

Parcel stuck in customs (1 reply)

Does "Item returned from Customs (Outbound)" mean my parcel items are seized? (1 reply)

Parcel held in customs (3 replies)

Parcel stuck in suzhou customs (12 replies)

Held by customs (1 reply)