China Post: 86 10 11185 EMS: 86 10 11183

Why is my package stuck somewhere in Shanghai since July 16?

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My package number is RR266371095TH, whenever I try and track it, it says that it's been here in Shanghai since July 16 and never moved. It's been 2 months now since they sent it from abroad.
Also, during that time I had to move out so now my address is different, I didn't think the package would take more than 2 months to arrive

4 Answer(s)

user
Hi Yanks,

There should be problem for the address that makes it stuck for so long time. You need to call China Post service number 11185 (then 8 for English service) to further check it.
user
I called and there's no option "8" ...
And I don't think the address change is the issue because they didn't even call me. They usually call me to check if I'm home.
Could you help me track my parcel then?
user
I called again and they literally just said they don't have english service
user
Hi Yanks,

Could you let one of your Chinese friend to call?

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