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Why is my package stuck in transit for so long days?

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Dear China Post,
My package has been in customs clearance for 2 weeks now. I would like to ask why it is no longer progressing through customs clearance.
The tracking number for my parcel is CA010454363KR.
Please give me a detailed answer about the current situation.
Best Regards,

3 Answer(s)

user
Hi Jaehyo Ju,

It's waiting for the recipient to submit declaration materials to the customs now.
Please contact Wuhan International Customs Declaration Department], Tel: 027-85818678/85813900 to ask for details.

Order number: CA010454363KR
Package status: In transit (51 days)
Country: South Korea -> China
2024-02-23 09:50 Wuhan City, you need to submit customs declaration materials or go through return procedures
2024-02-19 14:26 Wuhan City, waiting for the recipient to submit declaration materials to the customs, [Wuhan International Customs Declaration Department], Tel: 027-85818678/85813900
2024-02-19 09:56 Wuhan City, customs clearance in progress
2024-02-17 14:22 Wuhan City, the mail has left [Central China District Processing Center] and is being sent to the next stop.
2024-02-17 13:51 Wuhan City, the mail arrived at [Central China Processing Center]
2024-02-15 09:27 Tianjin City, the email has left [Tianjin International Exchange Bureau] and is being sent to the next stop.
2024-02-15 08:46 Tianjin City, the mail arrived at [Tianjin International Exchange Bureau]
2024-02-14 09:38 Tianjin City, sent to import customs
2024-01-30 20:00 Sent to carrier
2024-01-18 09:46 Leaving the Overseas Export and Exchange Bureau (not yet arriving at China Post)
2024-01-17 14:27 【KR】Received
2024-02-19 09:56 CNWUHA, Ready for customs clearance
2024-02-14 09:37 CNTSNA, Arrival at inward office of exchange
2024-01-29 11:06 Expected arrival time to the port
2024-01-26 11:06 Expected departure date from the port
user
Hello Daisy,
Thank you for prompt answer.
I already tried calling, but the instructions were in Chinese, so I couldn't make the call. Is there any way to make a call in English?
user
Hi Jaehyo Ju,

There is no English service, you'd better ask help from someone that could speak Chinese or let the receiver in Wuhan to call.

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