China Post: 86 10 11185 EMS: 86 10 11183

Why is my package stuck in Guangzhou China

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Package #LH114881753US all paid on my end from my postal service please release package to destination. On hold in customs since November 5. 2020.

6 Answer(s)

user
Hi Berniceb,

We couldn't release it for you. You need to let the receiver in China contact the customs (call 12360) to ask what he needs to do to get it.
user
Good Morning thank you for your response. I don't have a phone number for the other end. I will copy paste your message to me, an send to then by email. They mentioned about fees at custom, I paid on my end..#LH114881753US
user
Good Afternoon, I’m checking on my order
01004106463
I placed my order 1-29-21 and I’m terrified by reading the comments that it won’t arrive by the time I need it for a very special event on 2-19-21. It’s still processing and I’m so scared. Can someone please inform me if my items will be here on time? Because if not, then I can make other arrangements. Thank you so much. Stay safe and healthy.

Angela
user
Hi Angela Fields,

Sorry, we couldn't get any tracking information for 01004106463.
user
Hi, my package has been on Guangzhou for a couple of days, it is RV541392883CN and I don't know what is going on, can someone help me? thanks
user
Hi JONATHAN,

It's still stuck in Guangzhou, China now. You'd better wait for more days to get update. If it's stuck there for a long time, you need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

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