Why is my package held in customs and how to get it?

Asked by Veronika Sizova | 3/18/2021 3:41:47 PM

Hello! My EMS package EE044065495RU
is held at the customs in Guangzhou City (import customs retained for inspection). The recipient has contacted the customs but they haven't provided any information about how to get the package. What can be done for this package to be released? Thank you for your help.

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

List of China Post Forbidden Items

China Import and Export Regulations 2024

1 Answer(s)

Shirley, Kym | 3/18/2021 6:49:41 PM Reply

How do I get my parcel from China Post? Tracking number: EJ265224541AU. This parcel was sent express shipping from Australia on the 24th November 2020. It is now the 19th March 2021. The information I get from Australia Post is that it has been stopped by Customs in Beijing. I rang Customs on 18th March 2021 and they said it was in the carrier's warehouse, but no details of the carrier or where the warehouse is. I check China Post and now it says it as been sent to Shanghai on the 12th March 2021. How do I get my parcel?

Related Questions

my parcel is being held in customs (1 reply)

Hi there,
I have a package that arrived in Guangzhou yesterday from USA. I received a
a notice that it is being held in Customs. Tracking number is CB131298255US. Why would it be held? How can i receive my package?
Please help

Package held in customs (0 reply)

Tracking number LH206381930US. How does this package get released from customs?

2023-09-25 09:22
CHINA,XI'AN, Held in Customs -> Your item is being held in Customs at 9:22 am on September 25, 2023 in XI'AN, CHINA.

2023-09-21 16:16
CHINA,XI'AN, Held in Customs

2023-09-21 08:49
CHINA, Customs Clearance

2023-09-21 08:48
CHINA, Arrived at Facility

2023-09-17 15:22
CHINA, Processed Through Facility

2023-09-16 05:55
CHINA,BEIJING, Departed

Package held in customs. What can I do? (0 reply)

Any help is appreciated. My package with tracking CH214207080US has been held in customs since the 29th and hasn't moved. Is there an issue or is it just a waiting period for the customs to clear? It is an item being sent back to the company for repair. Have asked the recipient and they have not been contacted by customs.