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Why is my order LH148918205US still stuck at customs since September 4

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I mailed out a package on August 15 2021 and when I track it it says its still at customs since September 4 I have a pending refund for this order and I can't get it until my package is at the seller could someone please contact me

1 Answer(s)

user
Hi Miranda Cunningham,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check.

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