Where’s my parcel?

Asked by Dave | 10/19/2020 12:43:29 AM

Since September the 16th tracking of LX239488854CN shows “ In the exchange office, The shipment has arrived at the international logistics centre of origin”. Is there something wrong? Thank you

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4 Answer(s)

Daisy | 10/19/2020 9:13:25 PM Reply

Hi Dave,

It's still stuck in Ningbo now. It's not normal. You need to contact the seller to reflect the problem and get a solution as soon as possible.

Dave | 10/22/2020 6:54:52 AM Reply

The seller has got a robot attending costumer service and doesn’t allow any suggestion or question until estimated delivery time, which is set to November the 18th (WISH costumer service is maddening!!!) Is there anything else that can be done before that date? Thank you

Daisy | 10/22/2020 9:46:25 PM Reply

Hi Dave,

If you could open a dispute, do that to get refund from Wish.

Dave | 10/23/2020 1:11:25 AM Reply

I’m afraid nothing until November the 28th... That’s why I was asking. Thank you so much for your kind attention

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