Where's my package

Asked by Robert farr | 10/24/2023 2:08:52 PM

I'm trying to locate my package I ordered through you guys about a month ago or so. When I track the number it says that it was successfully delivered yesterday and I never received a package. What do I do?

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 10/25/2023 12:02:35 AM Reply

Hi Robert farr,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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