Who is the carrier when it arrives in Canada? The tracking says it is a processing Center in my area. What facility is that? If you can tell be I can go there and ask for my package. Ask them to look up the tracking number.
AM697265384CN

Who is the carrier when it arrives in Canada? The tracking says it is a sorting facility in my area. What facility is that? If you can tell be I can go there and ask for my package.
AM697265384CN

Hi Ralf Thiemke,

It's detained by the customs now. You need to contact the seller or DHL Paket to check what happens to it as soon as possible.

Order number: LZ196606741CN
Package status: in transit (23 days)
Country: China -> Germany
2025-03-21 18:46 Foreign import customs hold for inspection (detained by border agencies/security departments for unknown reasons)
2025-03-21 18:44 Submitted to foreign import customs
2025-03-21 18:43 Arrived at the destination processing center
2025-03-20 14:24 Arrived at the destination
2025-03-19 15:56 Aircraft arrived at the airport, the aircraft arrived at the airport (arrived at the transit point)
2025-03-19 09:59 Airline departure
2025-03-18 10:07 Airline received
2025-03-18 08:42 Airline received
2025-03-18 02:20 Beijing, has been handed over to the carrier for transportation
2025-03-17 09:02 Beijing, [Beijing International Exchange Bureau] has been exported directly sealed
2025-03-17 09:01 Beijing, export customs/release
2025-03-17 08:12 Beijing, sent to export customs
2025-03-16 17:11 Beijing, mail left [Beijing Air and Mail Terminal Transport Workshop] and is being sent to the next stop
2025-03-16 17:10 Beijing, mail arrived at [Beijing Air and Mail Terminal Transport Workshop]
2025-03-16 16:37 Beijing, mail left [Beijing Xinshun Processing Center Package Workshop] and is being sent to the next stop
2025-03-16 16:37 Beijing, Mail arrives at [Beijing Xinshun Processing Center Package Workshop]
2025-03-16 11:40 Beijing, Mail leaves [Beijing Tongzhou District Xinhua West Street Collection Department] and is being sent to [Beijing]
2025-03-16 11:40 Beijing, Mail has been sorted at [Beijing Tongzhou District Xinhua West Street Collection Department] and is ready to be sent
2025-03-16 10:11 Beijing, China Post has received the mail
2025-03-11 21:26 Beijing, Your mail has passed the review of EU Customs and is sent to the next link for processing
2025-03-11 09:15 Beijing, According to the requirements of EU Customs, your mail is being pre-declared (starting from October 2, 2023, all air cargo mail entering the EU must be pre-declared)

Hi Hmdude,

According to the tracking information, AM697265384CN was delivered on April 1. If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AM697265384CN
Package status: Delivered
Country: China -> Canada
2025-04-01 14:16 Delivered【Holyrood,A0A 2R0】, Delivered
2025-03-30 01:48 Dispatching【Holyrood,A0A 2R0】, Delivery
2025-03-25 23:25 Departure from Processing Center【Holyrood,A0A 2R0, The express has left the processing center
2025-03-18 09:05 Arriyal at Processing Center【Holyrood,A0A 2R0】, The express has arrived at the processing center
2025-03-15 05:20 In Transit【NL】, The express is in transit in this country
2025-03-10 23:26 Arrival at【CA】, Arrival
2025-03-07 20:57 In Transit【Shenzhen】, Express shipment is in transit in the country, Trunk transit
2025-03-06 17:52 Departure from【Shenzhen】, Departure
2025-03-05 02:43 Received by Carrier 【Shenzhen】, Received by Carrier
2025-03-03 11:17 Customs Clearance Completed【Shenzhen】, Export customs clearance completed【Customs Clearance Completed【Shenzhen】】
2025-02-28 19:03 Departure from Processing Center 【Changsha】, Express shipment leaves the processing center【Departure from Processing Center 【Changsha】】
2025-02-27 16:04 Arrival at Processing Center【Changsha】, Express shipment arrives at the processing center【Arrival at Processing Center Center【Changsha】
2025-02-27 03:49 Departure from Processing Center【Changsha】, Departure from Processing Center【Changsha】
2025-02-26 09:50 Changsha, China Post Mail has been collected

Thank you for your prompt reply. I will check with DHL and Canada post. So I should get another tracking number when it arrives in Canada?