Where is my parcel?

Asked by Ekta | 3/22/2024 3:05:24 PM

AT302836253CN

It says it’s been delivered but I haven’t received it and the seller is not responding to my emails?

You may get the answer from the following articles:

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 3/25/2024 1:26:41 AM Reply

Hi Ekta,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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