Where is my Parcel?

Asked by Susanne | 11/4/2022 4:22:37 AM

Hello, I placed 3 orders a few weeks ago that were supposed to come with Chinapost. Unfortunately they didn't arrive and the tracking shows that they have already been delivered. I ask for a timely answer where the packages are. Kind regards

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1 Answer(s)

Daisy | 11/7/2022 2:07:22 AM Reply

Hi Susanne,

If it's delivered and you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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