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Where is my package

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Dear Daisy, I ordered my article in November 2019 and it's February 2020 now. I still haven't received my order yet. Has it been stolen? It was supposed to be a gift for my mom for her birthday but I was unable to give it to her because of YOUR services.
This is my order number: UB064782937SG
This is what it has been showing me for a long time when I track it:
2019-11-16
23:30:59
Hand over to airline,RuKuaiDiChangShiJianWeiLanShouJianYiZiXunMaiJiaHuoZheKuaiDiGongSi。,

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4 Answer(s)

user
Hi shayan,

Your package left China on Nov. 16 and no more information found for it. It should be delivered within two months. As it has been over two months, it may be lost on the way. You'd better contact the seller as soon as possible to get a solution about it.

2019-11-16 23:30
HK, Hand over to airline.

2019-11-16 09:21
Information Received

2019-11-16 08:48
Domestic Air Cargo Termina,Shenzhen,China, Depart from facility to service provider.

2019-11-12 14:19
Hongqiao,Shanghai,China, Fpx picked up shipment.

2019-11-12 14:19
Hongqiao,Shanghai,China, Shipment arrived at facility and measured.
user
WHERE IS MY PACKAGE
user
on September 21 i ordered a item that Says is in Shenzhen China that had been there for almost 2 or more weeks I don't know if it has been shipped or not .
Tracking # YT2026621266008985. I'm not sure if this is the right place to ask this question.
But any help would be good.
Thank You
user
Hi Scott Sweglar,

It's in the US now. It should be delivered to you recently.

Number: YT2026621266008985
Package status: In transit
Country: China -> United States
2020-10-16 17:02, Custom clearance completed
2020-10-15 20:11, Arrived at AIRPORT of Destination,clearance in process
2020-10-15 16:22, Departed from AIRPORT of Origin
2020-10-13 14:16, SHENZHEN, Departed Facility In processing center
2020-10-13 03:57, SHENZHEN, Shipment has been processed in operational center
2020-10-06 00:09, CHENGDU, Arrived at Sort Facility CHENGDU
2020-09-22 03:07, Shipment information received

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