Hi William Whitmarsh,

Sorry, we could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation about where it was delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AM769210405CN
Package status: Delivered
Country: China -> United Kingdom
2025-04-07 22:15 Delivered【Muckamore,BT41 4DY】, has been submitted
2025-04-05 18:11 Dispatching【Muckamore,BT41 4DY】, Delivery
2025-04-03 12:07 Departure from Processing Center【Muckamore,BT41 4, Express delivery departure processing center
2025-04-01 22:15 Arriyal at Processing Center【Muckamore,BT41 4DY】, Express delivery arrival processing center
2025-03-30 12:07 In Transit【COUNTY ANTRIM】, express delivery is being shipped in China
2025-03-28 19:08 Arrival at 【GB】, Arrival
2025-03-25 11:06 In Transit【Shenzhen】, express delivery is being transported in China, trunk line transit
2025-03-23 22:04 Departure from [Shenzhen], departure
2025-03-21 18:04 Received by Carrier 【Shenzhen】, carrier receiving
2025-03-19 13:06 Customs Clearance Completed【Shenzhen】, Export customs clearance completed【Customs Clearance Completed【Shenzhen】】
2025-03-17 23:50 Departure from Processing Center [Changsha], Express delivery departure processing center [Departure from Processing Center [Changsha]]
2025-03-15 23:23 Arrival at Processing Center [Changsha], Express delivery arrival processing center [Arrival at Processing Center [Changsha]]
2025-03-14 22:48 Departure from Processing Center [Changsha], leave the collection and delivery point [Departure from Processing Center [Changsha]]
2025-03-13 19:17 Changsha City, China Post has collected emails