Hi Tiago Branco,

According to the tracking information, AT096689142CN was delivered on October 27. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AT096689142CN
Package status: Successfully received (7 days)
Country: China -> Portugal
2023-10-27 13:30 Portugal, delivered [PT PT-08 Portugal]
2023-10-24 15:32 Portugal, the shipment leaves the processing center [PT PT-08 Portugal]
2023-10-23 10:23 Portugal, customs clearance of destination country completed [Portugal]
2023-10-22 08:30 Portugal, arriving in【Portugal】
2023-10-21 06:21 Portugal, departure【Portugal】
2023-10-20 20:08 Dongguan City, the email has left [International Sales Department directly under Dongguan International Company] and is being sent to [Guangshang Center]
2023-10-20 19:59 Dongguan City, the express shipment leaves the processing center [Dongguan City]
2023-10-20 19:40 Dongguan City, the mail has been sorted at [International Sales Department directly under Dongguan International Company] and is ready to be sent out
2023-10-20 17:33 Dongguan City, Express Shipment Arrival Processing Center [Dongguan City]
2023-10-20 16:57 Dongguan City, China Post has received the mail