Where is my package
Asked by jJohn |
0
I ordered an item and tracked its progress to the sorting centre, located approximately 60 km away from my front door. The package was then sent to Nunavut, Northern Canada 2497 km away. I contacted the agent who sent me confirmation of shipping, named elsewhere on this page, and was assured that my package would arrive. 3.5 months later, and still no package, despite numerous emails exchanged between myself and the agent.
I see from other questions that delivery of product ordered is a major problem within this organization. This is unacceptable.
I am STILL waiting for a tracking number for the product I ordered, as I demanded that a replacement be shipped to the address I provided. WHAT IS WRONG WITH THIS ORGANIZATION?
I see from other questions that delivery of product ordered is a major problem within this organization. This is unacceptable.
I am STILL waiting for a tracking number for the product I ordered, as I demanded that a replacement be shipped to the address I provided. WHAT IS WRONG WITH THIS ORGANIZATION?
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2 Answer(s)
John
Reply
0
I provided the correct address when I placed the order and paid for the product. After that, it's out of my hands. The shipper needs to contact the seller to confirm whatever information led to the package being sent to somewhere almost 2500 km away. The shipper needs to contact Canada Post to determine what went wrong through the process they (YOU) initiated. The error is not mine.
WHY is the customer having to do this work? Take responsibility and correct the problem.
WHY is the customer having to do this work? Take responsibility and correct the problem.
In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact Canada Post to reflect the problem and check it for you as soon as possible. You need to require the seller give you a solution (refund you or send one again to you) if you couldn't get it at last.