Hi lauren maria,

It was shipped by Austrlia Post after it arrives in Australia. You'd beter check if you have received any notice from them. If no, you need to contact the seller to ask for the new tracking number in Australia. Then, use the number to check Australia Post about the address. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AG410517135CN
Package status: Pick up
Country: China -> Australia
2023-03-13 16:30 ANNANDALE NSW, THE SHIPMENT HAS ARRIVED, WAITING FOR THE CUSTOMER TO PICK IT UP
2023-03-13 07:36 ALEXANDRIA NSW, OUTGOING DELIVERY
2023-03-12 18:09 CHULLORA NSW, Express Leaves Processing Center
2023-03-12 16:41 CHULLORA NSW, Express Arrival Center
2023-03-11 02:10 SYDNEY, destination country customs clearance completed【SYDNEY,】
2023-03-10 14:40 SYD, Express arrives at Customs [SYD], waiting for customs clearance
2023-03-08 11:40 SYD, Arrival
2023-03-07 23:55 HKG, Departure
2023-03-06 10:00 Reference Number:33QAG719328001000931504, Express leaves the processing center
2023-03-06 09:30 Guangzhou, mail has been released by customs
2023-03-06 09:10 Guangzhou, the express arrives at the customs of the place of origin [Guangzhou], waiting for customs clearance
2023-03-05 20:36 Guangzhou, Express Departure Processing Center【Guangzhou】
2023-03-05 20:31 Guangzhou City, Leave [Zengcheng Sales Department directly under Guangdong International Company], the next stop【Guangshang Center】
2023-03-05 20:29 Guangzhou, Express Arrival Processing Center【Guangzhou】
2023-03-05 19:32 Guangzhou City, [Zengcheng Business Department directly under Guangdong International Company] has been received and sent