When will I get my parcel?

Asked by Amber Nguyen | 12/20/2019 1:01:20 PM

I sent my parcel by EMS with Superbuy from China to Germany (08/12/2019) and the status was not changed about almost 02 weeks (today is 20/12/2019). It was said “Guangzhou, delivered to air transport”. When will I get my parcel? I’ll leave the destination country 28/12 so I’m worry that I will never get my package! So bad!

You may get the answer from the following articles:

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 12/21/2019 2:45:18 AM Reply

Hi Amber Nguyen,

It has left China and is in transit to Germany now. You can not know the exact situation when it's in the middle locations. It usually takes about 20-40 days (after it left China) to reach and there will be further update when it arrives. If you couldn't receive it within the promised time, please contact the seller to reflect the problem and get a solution.

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