Hi Mary,

It was returned back to the seller and the seller has got it on August 13. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Number: EA935932024CN
Package status: Alert
Country: China -> New Zealand
2021-08-13 16:32 Taiwei City, return to the sender
2021-08-13 16:32 Taiwei City, Haifeng County East Business Department to arrange delivery, delivery staff: Li Wenfeng, telephone: 18506601062, the ministry telephone: 0660-6622337
2021-08-13 14:00 Taiwei City, arrived at the East Business Department of Haifeng County
2021-08-13 11:27 Taiwei City, leaving the "Tai Tai Mail Processing Class", the next stop ( Haifeng County East Business Department)
2021-08-13 06:45 Tai Tai City, Arriving at the Tai Tai Mail Processing Class
2021-08-13 02:36 Guangzhou City, leaving the Guangzhou Aviation Center, the next stop of the "Tai Tai mail processing class" (via)
2021-08-12 09:27 Guangzhou City, import customs release
2021-08-12 09:19 Guangzhou City, sent to the import customs
2021-08-11 22:11 Guangzhou City, Guangzhou International Mail Processing Center, return, note: security return
2021-08-10 14:19 Guangzhou City, Guangzhou International Mail Exchange Station
2021-08-10 14:19 Guangzhou City, has been delivered to the carrier transport
2021-08-02 04:24 Guangzhou City, Guangzhou International Mail Processing Center has been exported straight
2021-08-02 01:51 Guangzhou City, Arriving at Guangzhou International Mail Processing Center (via)
2021-08-01 21:47 Taiwei City, leaving the "Tai Tai Mail Processing Class", the next stop , Guangzhou International Mail Processing Center
2021-08-01 20:01 Tai Tai City, Arriving at the Tai Tai Mail Processing Class
2021-08-01 19:59 Taiwei City, leaving the Haifeng County Ketang Business Department, the next stop , Taiwei Center
2021-08-01 19:55 Taiwei City, Haifeng County Ketang Business Department has been received