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Waiting for Cargo Declaration Materials from Addressee MESSAGE

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About EE445376693IT shipping code, it seems that's stuck because of the absence of an invoice (it is about returned goods).
Tracking info message says "Waiting for Cargo Declaration Materials from Addressee", so how should I do to provide invoices?
Is it my responsibility to provide invoices or a recipient's task?
Please help me!

1 Answer(s)

user
Hi Antonio,

You need to contact the recipient to help you declare and submit the material.

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