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Update on RN014958579GB

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Tracking seems to have stopped since 2nd October 2020. Please can you let me know when this will be delivered please. I have returned faulty clothing items to the manufacturer in China and the seller will not refund me until they receive the items.

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1 Answer(s)

user
Hi k8munce,

It's retained by the customs. The seller should have got a notice about how to get it from the customs. You'd better contact the seller to ask.

Number: RN014958579GB
Package status: In transit
Country: United Kingdom -> China
2020-10-03 10:35, Guangzhou City, import customs retained for inspection
2020-10-02 14:25, Guangzhou City, import customs retained for inspection
2020-10-01 10:43, Guangzhou City, sent to the import customs
2020-09-29 11:27, Guangzhou City, leave Guangzhou North Station, next stop Guangzhou International Center (transit)
2020-09-29 10:19, Guangzhou City, to reach Guangzhou North Station (transit)
2020-09-28 05:39, Beijing, leave the "Beijing Post Huangcun Station", the next stop "Guangzhou North Station" (transit)
2020-09-26 19:07, Beijing, arrive at Beijing International Mail Transfer Department (transit)
2020-09-17 07:00, Langley, Langley has been exported straight
2020-09-17 04:02, Langley, leave the Overseas Export Swap Bureau (not yet arriving at China Post)
2020-09-17 04:02, Langley, leave the Langley Processing Center
2020-09-14 15:18, United Kingdom, United Kingdom has been received

Related Questions

Update on RN014958579GB (1 reply)

Re: RN014958579GB
Is it possible that I can assist with any queries that customs have? The seller just keeps repeating that they will not refund me until the package is returned to them. What additional information do you need? Could you explain the reason it is currently held by customs please. Is it possible that the seller is unaware that you are attempting to contact them to try to resolve this?

RN014958579GB held in customs (1 reply)

Thank you for advising parcel referenced RN014958579GB is currently held by customs. As suggested, I contacted the seller but they refuse to acknowledge or assist. They simply state that they are not responsible if the parcel is lost or held by Customs and I will only be offered a refund if they receive it. Please advise what I can do to resolve this.

Update on RN014958579GB (1 reply)

Tracking seems to have stopped since 2nd October 2020. Please can you let me know when this will be delivered please. I have returned faulty clothing items to the manufacturer in China and the seller will not refund me until they receive the items.

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