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It seems my package on tracking No AQ848914976cn has been delivered somewhere in France and not Australia. Is it possible to recover parcel? Thanks Steve

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3 Answer(s)

user
Hi Steve Standley,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. You need to contact the seller to give you a solution as soon as possible.
user
Hi Daisy, thank you for that information. Just wondering if you could verify the whereabouts eg country of said parcel on the tracking No AQ848914976cn or address and what local carrier was used to deliver. Have been trying to contact seller but not getting any reply. Any help would be much appreciated.
Thank you.
Kind regards,
Steve
user
Hi Steve Standley,

There will be another tracking number to track it when it arrives in France. You can only contact the seller to ask for it and then check. As the seller doesn't reply you, you can only try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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