two packages not delivered

Asked by Katherine French | 11/14/2023 2:09:33 PM

I have 2 packages, going to 2 different addresses, the tracking says both were delivered, but nothing was received at either address. Please advise.
at086765184cn destination = Largo, Florida
at061276653cn destination = Tyler, Texas

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 11/14/2023 10:17:08 PM Reply

Hi Katherine French,

If you don't get them, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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