tracking status says 'successfully delivered' but I didn’t receive

Asked by ana neves | 6/14/2024 3:32:21 PM

hello i didnt receive nothing and the tracking it says delivered. where is the item? what should i do?

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

How do I track a package from China?

1 Answer(s)

Daisy | 6/16/2024 8:07:02 PM Reply

Hi ana neves,

If you don't receive it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation about where it was delivered to and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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