Tracking states packages delivered - I didn't receive them. - Q & A

Tracking states packages delivered - I didn't receive them.

Asked by Nicole Durkee | 7/11/2023 10:25:54 AM

Hi. The tracking states our parcels have been successfully delivered, but I have not received them. We placed 3 separate orders, my husband and I. I'd like to find out what happened. I have contacted the shipping company 3 times and they are unable to give me an explanation. I've also checked with my local Post Office which the shipping company stated, however since they are not Canada Post tracking numbers, they are unable to search. The tracking numbers are : AQ015227981CN, AQ016196177CN, & AQ015227638CN.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 7/31/2023 6:29:00 AM Reply

Hi Nicole Durkee,

AQ015227981CN and AQ015227638CN were delivered on July 3 and AQ016196177CN was delivered on July 6 to Langley，BC V2Y 1K4. If you don't receive them, you need to contact the seller to ask for the new tracking numbers in Canada. Also, the seller can require China Post to do a formal trace investigation.

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