Tracking shows delivered, never received

Asked by Dominic | 4/12/2022 3:05:19 AM

The tracking number (LY994939598CN) shows the package was sucessfully delivered to HORN LAKE, MS but I live in SANDWICH, IL? I tried to contact the seller without success.

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 4/14/2022 1:43:45 AM Reply

Hi Dominic,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact USPS to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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