Tracking number advises its delivered, and i have not received my order, contacted the seller which keeps on advising it is posted, however not providing me with the Australian courier whom they believe has delivered? Who does china post uses to deliver to customers in australaia?I have full CCTV coverage in my property and i can confirm that there is no delivery has been made.I need assistance in providing details such as australian tracking number used ,or find my goods purchased AQ055533905CNThank you

Hi Tracy,

It was delivered on June 3. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AG120192758CN
Package Status: Successfully Signed for (12 days)
Country: China -> USA
2023-06-13 12:25 CHARLOTTE NC 28216, delivered【US NC CHARLOTTE NC 28216】
2023-06-13 07:38 CHARLOTTE NC 28216, US NC CHARLOTTE NC 28216
2023-06-13 07:27 CHARLOTTE NC 28216, US NC CHARLOTTE NC 28216
2023-06-13 06:25 CHARLOTTE NC 28216, US NC CHARLOTTE NC 28216
2023-06-13 06:08 CHARLOTTE NC DISTRIBUTION CENTER, EXPRESS SHIPMENTS LEAVING THE PROCESSING CENTER [US NC]
2023-06-13 05:47 CHARLOTTE NC DISTRIBUTION CENTER, EXPRESS ARRIVAL PROCESSING CENTER [US NC]
2023-06-13 05:26 MID CAROLINA-CHARLOTTE NC DISTRIBUTION CENTER, EXPRESS SHIPMENTS LEAVING THE PROCESSING CENTER [US NC]
2023-06-13 00:24 MID CAROLINA-CHARLOTTE NC DISTRIBUTION CENTER, EXPRESS ARRIVAL AT THE PROCESSING CENTER [US NC]
2023-06-12 00:00 Charlotte, Destination Transshipment
2023-06-10 00:48 LOS ANGELES CA DISTRIBUTION CENTER, EXPRESS SHIPMENTS LEAVING THE PROCESSING CENTER [US NC]
2023-06-09 17:47 LOS ANGELES CA DISTRIBUTION CENTER, EXPRESS ARRIVAL PROCESSING CENTER [US NC]
2023-06-06 08:45 LAX, Arrival at LAX
2023-06-04 07:15 HKG, Qiyun【HKG】
2023-06-01 17:34 Dongguan City, Express Departure Processing Center【Dongguan City】
2023-06-01 17:28 Dongguan City, leave [Dongguan International Company Direct International Business Department], the next stop【Guangshang Center】
2023-06-01 17:26 Dongguan City, Express Arrival Processing Center【Dongguan City】
2023-06-01 17:12 Dongguan City, [Dongguan International Company Direct International Business Department] has been received

It was not delivered and the seller is not responding. I am disputing the charges with my bank. This seems to be a scam.

Hi Tracy,

If the seller doesn't reply you, it should be a scam.