Tracking says delivered but I've not got it

Asked by Angela | 3/16/2021 5:00:53 AM

Hi reference LZ726205062CN. Says it's been delivered but it hasn't been delivered to me! Going by the royal mail tracker it was delivered to another courier company but they tell me they don't accept parcels from royal mail so now I have no idea where my parcel is. Can you look into this please??

You may get the answer from the following articles:

How long does it take to ship via China Post?

How do I track a package from China?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 3/16/2021 5:17:11 AM Reply

Hi Angela,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact Royal Mail to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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