Tracking says delivered but I have mot received my package.

Asked by Jann Dring | 2/24/2025 5:18:04 PM

Can I have a refund please - I have not received my package.

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

3 Answer(s)

Daisy | 2/24/2025 11:12:22 PM Reply

Hi Jann Dring,

If you don't get your package, you need to contact the seller to reflect the problem and get a solution from the seller as soon as possible.

Jann Dring | 2/25/2025 4:45:49 PM Reply

Hello Daisy, I have tried to contact the seller via email, but the email failed as the message was deemed too old. I am not able to contact the seller. Kind regards, Jann Dring.

Daisy | 2/25/2025 7:40:30 PM Reply

Hi Jann Dring,

If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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