Tracking number expired, but have not received package after 3 months
Asked by Kunpuring |
0
SAL CP398672620CN, the tracking number shows "expired" on the U.S. post website, instead of "in transit", and I'm extremely worried. I'd like to ask about several things:
1. Whom exactly should I be contacting regarding this issue? I contacted USPS, and US customs , but both respond that the parcel is not in their hand. But the 17 track website shows that the package arrived at New York on July 11. Why is there inconstancy?
2. Is this a normal delay by the look of the tracking, or does it seem like a bigger problem?
Below is what shows on 17track, but shows “expired” on usps.
Cached time: 2020-09-01 08:19:04 (GMT-05:00)
2020-07-11 16:04
纽约, 到达寄达地
2020-05-27 13:05
上海市, 已交航空公司运输
2020-05-27 02:37
上海市, 离开【国际邮件处理中心】，下一站【上海国际邮件交换站】
2020-05-26 08:51
上海市, 【国际邮件处理中心】已出口直封
2020-05-25 12:34
上海市, 到达【上海中春路处理中心】
2020-05-25 11:33
上海市, 离开【大宗青浦邮政】，下一站【上海中春路处理中心】
2020-05-25 10:58
上海市, 【大宗青浦邮政】已收寄，揽投员：汤利卫，电话：13472795657
1. Whom exactly should I be contacting regarding this issue? I contacted USPS, and US customs , but both respond that the parcel is not in their hand. But the 17 track website shows that the package arrived at New York on July 11. Why is there inconstancy?
2. Is this a normal delay by the look of the tracking, or does it seem like a bigger problem?
Below is what shows on 17track, but shows “expired” on usps.
Cached time: 2020-09-01 08:19:04 (GMT-05:00)
2020-07-11 16:04
纽约, 到达寄达地
2020-05-27 13:05
上海市, 已交航空公司运输
2020-05-27 02:37
上海市, 离开【国际邮件处理中心】，下一站【上海国际邮件交换站】
2020-05-26 08:51
上海市, 【国际邮件处理中心】已出口直封
2020-05-25 12:34
上海市, 到达【上海中春路处理中心】
2020-05-25 11:33
上海市, 离开【大宗青浦邮政】，下一站【上海中春路处理中心】
2020-05-25 10:58
上海市, 【大宗青浦邮政】已收寄，揽投员：汤利卫，电话：13472795657
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1 Answer(s)
It should be stuck at the customs now. I have saw many this kind of packages stuck in New York and takes a long time to reach the United States delivery office. Most of them takes about 20-50 days to move. I suggest you wait for another 10 days to see if there is any update. If no, you need to contact the seller to reflect the problem and get a solution as soon as possible.
e.g. CP408825574CN taks about 20 days to reach the United States delivery office after stuck in New York.