I didn't receive the parcel, but according to the status it arrived. At the post office the parcel with this number did not arrive. It was sent from China to Germany. There is no money or parcel. The seller does not respond. 2 months have passed. What to do next?

hi there tracking says this has been delivered yet i have no parcel. i have asked the seller to provide me proof of delivery and i am being ignored. my tracking number is AM241880097CN. where is my parcel - its a gift for someone so i need it ASAP

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