Tracking not responsive

Asked by Anamika | 7/11/2024 3:46:41 AM

The tracking status shows that the parcel has cleared Singapore customs, however, no other information is available to check on further update in Singapore. No forwarded tracking no. or any other information

You may get the answer from the following articles:

How do I track a package from China?

Why is my package stuck in transit for so long?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 7/11/2024 7:55:25 AM Reply

Hi Anamika,

You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation about it. If you couldn't get it in time and the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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Myt tracking number is LZ599352534CN and i know it says "returned" but i also used another site among many available to track a package and it told me that its being held for safety protocols / reasons, so is my package going to beheld for 2 weeks or something for isolation? is thats what is happening to parcels from china to canada,? after that will be a good chance that it will be sent to me? ive got no response from the seller in weeks for anything, they are non responsive, ill deal with than when i need to via my credit card company and paypal, but for now i got a feeling due to covid-19 my package is just being held and will be sent to me shortly, can you confirm this please after all it was in china posts hands at one point and id appreciate more information then just telling to either contact the seller or wait