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Tracking indicates my package has been in China customs since 29OCT

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Aloha, my package was sent out for delivery on 29SEP and upon the tracking system it says the items are with China Customs as of 29OCT. Tracking number CH145058706US. I’m returning jewelry to the seller and they will not refund me until the product is returned. May I please get some assistance so I can get my refund?

1 Answer(s)

user
Hi Cishida,

It's waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

Number: CH145058706US
Package status: In transit
Country: United States -> China
2021-10-31 09:34 Shanghai, pending declaration by the recipient to Customs
2021-10-29 13:07 Shanghai, import customs remain for inspection
2021-10-09 12:27 Los Angeles, Leaving The Export Exchange Office (not yet arriving at China Post)
2021-10-09 12:27 Los Angeles, leave the Los Angeles Processing Center
2021-10-09 08:28 Los Angeles, arrive at the Overseas Export Exchange Bureau
2021-09-29 13:32 United States, United States has received

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