Track a package that shows delivered

Asked by Jan | 5/16/2022 9:48:13 AM

Trying to locate package AQ323011605CN which arrived Canada Post office in Waterloo Ontario Canada May 5 2022 but I do not have it. They advised me to contact China post to do a formal trace investigation as they cannot find it . Please help.

You may get the answer from the following articles:

How do I track a package from China?

Why can't I track my China Post package?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 5/17/2022 12:58:46 AM Reply

Hi Jan,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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