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They will not refund shipping fee for returned package

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EV038714942CN
My package returned but they will not refund shipping fee. Give me a phone number to complaint them. Huludao China post is too rude. My package returned back without reason in Beijing.

1 Answer(s)

user
Hi Samaneh,

It couldn't pass the customs check and was returned back. There should be problem for the item. If you are the receiver, you need to require the sender to refund you in time.

Order number: EV038714942CN
Package status: Possibly abnormal (69 days)
Country: China -> Iran
2023-09-01 09:07 China, Cancel item export
2023-08-29 11:11 China, Record item reason for retention by customs (Otb)
2023-08-28 23:30 China, Send item abroad (EDI-received)
2023-08-25 22:17 China, Insert item into bag (Otb)
2023-08-25 22:15 China, Return item from customs (Otb)
2023-08-25 19:19 China, Send item to customs (Otb)
2023-08-25 19:15 China, Receive item at office of exchange (Otb)
2023-08-24 09:42 China, Return item from customs (Otb)
2023-08-24 09:14 China, Send item to customs (Otb)

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