The package was lost

Asked by Irina | 4/27/2019 7:45:51 PM

Hello.
We sent the package to Colombia, but the information wasn't updated. We think that the package was lost.
Please, check the information about the tracking number: RX491106336CN.

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

What Are the Reasons That Cause the Loss of Parcels?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 4/28/2019 1:50:25 AM Reply

Hi Irina,

As it's only a month since it's sent, it couldn't be judged as lost. If you couldn't receive it within three months, it must be lost. I suggest you wait another ten days to see. If you couldn't get it before the deadline of the delivery date, open a dispute on AliExpress to get refund.

Related Questions

Is my parcel lost? (0 reply)

Hello,
My name is Gary Walker. My parcel has been stuck on Aircraft Arrival since July 24,2024. It is now September 4th. Where is my package or is it lost? If you all have my package can you all hurry it’s been in transit for 50+ days. If it’s lost can you all please marked it lost and tell Sugargoo.

Thanks

Lost (1 reply)

Hello I think this parcel is lost LO932743463CN but th seller needs confirmation before I can get compensation can you confirm that its lost its been in transit for 4 months it must be lost

Will my lost package ever be delivered? (2 replies)

My package EB752067188CN has not updated since September 3, and the seller told me it is lost. These items can't be replaced! Is there any hope that a lost package will be found?