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The package is shown as delivered but I did not receive it

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My package with the Trackingnunber: AM076446040CN is shown as dilivered, but I did not receive it. Can you please give me the name of the transport company here in Portugal? The local Postoffice does not have the tracking number in the system. Without knowing the transport company here (in Portugal) I cannot find out, where my package stayed.

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1 Answer(s)

user
Hi Helene Richter-Trummer,

If you don't get it, you need to contact the seller to ask for the new tracking number in Portugal. Then, use the number to check with your local post courier about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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Dear China Post,
I have ordered an item on AliExpress and it has been shipped to me by China Post. The tracking number is AT558879198CN .
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