Hi Thad,

Please provide the tracking number in order to check it for you.

My package has been stuck at "The item has arrived in the transit airport" for days. Can you tell me why it is held her. How long this process normally takes and what to expect next.

Thank you for your time on this matter.
Thad
Tracking # LT692518722NL

Hi Thad,

Sorry for the late reply. It was delivered on May 12. You should have got it.

Number: LT692518722NL
Package status: Delivered (21 Days)
Country: Netherlands -> United States
2021-05-12 17:20 EAST FALMOUTH, MA 02536, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 5:20 pm on May 12, 2021 in EAST FALMOUTH, MA 02536.
2021-05-12 06:42 EAST FALMOUTH, MA 02536, Out for Delivery
2021-05-12 06:31 EAST FALMOUTH, MA 02536, Arrived at Post Office
2021-05-11 21:07 PROVIDENCE RI DISTRIBUTION CENTER, Departed USPS Regional Facility
2021-05-11 06:47 PROVIDENCE RI DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2021-05-11 03:20 GARDEN CITY NY DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2021-05-11 02:48 MID NY DISTRIBUTION CENTER, Departed USPS Regional Facility
2021-05-10 15:51 MID NY DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2021-05-07 02:53 ISC NEW YORK NY(USPS), Processed Through Facility
2021-04-29 07:49 NETHERLANDS, Acceptance

hello, my parcel has been stuck in customs for the past month.

This is my tracking number EL439549911JP

Hi nadia alali,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check.

Hello, I called customer service in my country and explained my situation, but they were of no help and said they don't provide the service of picking my order up from customs. The service I use is MyBox, I was going to directly call the number that comes with the Chinese PO box address but didn't get a reply.
please help.

If this will help, this is the number for the Chinese mybox where my parcel should reach to +86-20-8378-2585

Hello. please help. The sender (CD japan) tells me to wait for customs to send back the item but how long will it take for it to be sent back?

Hi nadia alali,

If the receiver in China has required the China customs to return back. It will be returned back later. It usually takes 30-60 days to be returned back.

Do you mean it will automatically be returned if no one picks it up, or that the receiver in china has to tell them to return it. if that's the case, I can't get a hold of the receiver in china to tell them about the package. I tried calling the number the company gave me +86-20-8378-2585 but I couldn't connect international calls.

I ordered something 3 months ago and I don’t know where it is and I’ve been waiting desperately.
The tracking # is LY989735040CN

my parcel is taking a long time and i need to know the eta of it can you please help me LT815476760NL