Stuck on Received by the carrier

Asked by Saudm | 12/17/2020 1:09:50 PM

I am contacting you regarding my shipment number EV742363376CN. your website shows that it has been departed to Riyadh from GUANGZHOU EM for the last 17 Days but no update has been posted since then. Please update me on the package.

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

Why can't I track my China Post package?

I sent the package back to China and it's stuck at the customs. What should I do?

1 Answer(s)

Daisy | 12/21/2020 6:54:57 AM Reply

Hi Saudm,

It was received by airline on Nov.30 and usually takes about 20-40 days to have update showing it arrives in Saudi Arabia after it was delivered by airline. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

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