Stuck in customs for months. Return of clothing

Asked by Amirali | 11/17/2021 9:44:45 AM

No update still. Sent from UK. Been stuck in customs for months. RN759520875GB. Please help.

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

4 Answer(s)

Daisy | 11/18/2021 1:57:59 AM Reply

Hi Amirali,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

Amirali | 11/19/2021 2:14:19 PM Reply

They replied saying this:

Our warehouse staff have tried dialing the number but it doesn't work.

As for the link given, we do not have an account so we can't login to check?

There's no notice from customs as well.

Amirali | 11/22/2021 9:45:46 AM Reply

Please respond.

Daisy | 11/22/2021 10:54:50 PM Reply

Hi Amirali,

Call China Post service number 11185 to check as well.

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Hi there
I returned a package of clothing to China (from Australia) tracking number LK113957464AU.

I sent it on the 2nd Feb 2021 from Melbourne Australia and I have just seen that is it saying 'Import stopped by Customs (Inbound)' What does this mean?? Can this parcel please be taken to the address on the item, It was clothing purchased from China online, that were completely not as pictured hence posting it back from a refund.

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