Hi Roxanne,

According to the tracking information, AM241251009CN was delivered on Jan.14. If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AM241251009CN
Package status: Successfully received (27 days)
Country: China -> Canada
2024-01-14 23:47 Delivered【CA】, has been delivered
2024-01-13 04:01 Dispatching【CA】, outbound delivery
2024-01-11 23:45 Departure from Processing Center【CA】, the shipment leaves the processing center
2024-01-08 16:26 Arriyal at Processing Center【CA】, the shipment arrives at the processing center
2024-01-05 05:18 In Transit【CA】, the shipment is in transit within the country
2024-01-02 07:12 In Transit【CA】, the shipment is in transit within the country
2023-12-30 14:31 Arrival at【CA】, arrive
2023-12-27 11:31 Departure from【Shenzhen】, Departure
2023-12-24 14:07 Departure from Processing Center [Shenzhen], the shipment leaves the processing center [Departure from Processing Center [Shenzhen]]
2023-12-22 21:55 Arrival at Processing Center【Shenzhen】, Express shipment arrives at the processing center【Arrival at Processing Center【Shenzhen】】
2023-12-20 15:18 Departure from Processing Center【Changsha】, leave the collection point【Departure from Processing Center【Changsha】】
2023-12-19 21:54 Changsha City, China Post has received the mail