Hi Rose,

It was delivered on April 1 to the receipient in China.

Number: CH094948887US
Package status: Expired
Country: United States -> China
2020-04-18 02:23, Zhengzhou City, sent to the import customs.
2020-04-17 09:41, Zhengzhou City, return.
2020-04-01 18:58, Zhengzhou City, signed, others collect, delivery: Song Haixuan, tel: 13838123009.
2020-04-01 11:56, Zhengzhou City, "Zhengzhou City Shakou Road Integrated Touting Department" arrangements for delivery, delivery: Song Haixuan, Tel: 13838123009, Touting Department Tel: 0371-65310653.
2020-03-31 20:25, Zhengzhou City, import customs release.
2020-03-27 20:16, Zhengzhou City, sent to the import customs.
2020-03-27 11:05, Zhengzhou City, sent to the import customs.
2020-03-26 23:49, Zhengzhou City, arrived at Zhengzhou Terminal (transit)
2020-03-26 09:46, Guangzhou City, leave the Guangzhou Aviation Processing Center, the next stop Zhengzhou Terminal (transit)
2020-03-25 20:37, Guangzhou City, Arriving at Guangzhou Aviation Processing Center (transit)
2020-03-25 16:16, Guangzhou City, import customs release.
2020-03-25 15:30, Guangzhou City, sent to the import customs.
2020-03-21 00:01, New York, New York has been exported straight.
2020-03-20 14:52, New York, to the Overseas Export Swap Bureau.
2020-03-20 14:52, New York, leave the New York Processing Center.
2020-03-20 14:05, New York, Leaving The Foreign Export Swap Bureau (not yet arriving at China Post)
2020-03-20 14:05, New York, to the Overseas Export Swap Bureau.
2020-03-18 15:31, United States, United States has been received.

I am the recipient and I did not receive it. It was not delivery to me.

I am the recipient and I did not receive it. It was not delivery to me. If the delivery person sent it to the wrong place how is this problem solved and the compensation for their mistake. Do I go to a head office and file a complaint.