still looking for response to previous 5 emails? Where is my item?

Asked by [email protected] | 5/5/2022 6:41:29 PM

I wish to know where my item is.
It is listed as delivered, but I did not get it. The last known location I can see through tracking is Berlin. I live in Canada. I sent an email a few days ago and that has not been responded to either.
AQ849108132CN is the tracking number I was provided. If this is the incorrect tracking number then I need the correct one to be able to track my missing item.
As of this moment I am very hesitant to order anything from China in the future.
Will anyone respond?
Deborah Hilts

1 Answer(s)

Daisy | 5/5/2022 8:47:03 PM Reply

Hi debsrealm,

It was delivered to Kitchener on April 17. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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still looking for response to previous 5 emails? Where is my item? (1 reply)

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First, I am very upset about the delay in the shipment, as it has been more than 38 days and I have not received the shipment yet

When I access the tracking, it appears on the 17 Track website that the shipment has been received, but I have not received anything
I sent several previous emails to find out the name of the shipping company responsible for delivering my shipment so that I could communicate with them, but unfortunately to no avail and there was no response from you.

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LY197084984CN and LY268732865CN (1 reply)

Response to your previous reply: Daisy

On LY197084984CN : last time you told me to wait 40-60 days it’s over that so I just have to wait even longer?. What’s taking so long, and don’t say slow shipping due to Corona, since I’ve received other packages from China with no problems. Ordered the exact same day as this package. It’s was delivered over a month ago, but this package hasn’t been updated for over 60 days.

So why is this one taking longer?
Where is it?
What is going on with my package?
What do I do after 10-20 more days since the seller is not being helpful or responding?

And “ LY268732865CN is still in Guangzhou“ - right I can see that. But why has it just been sitting in Guangzhou for over a month. Not moving?

What is going on with this package?

Previous messages to reference:
Response from Daisy:

Daisy 7/8/2020 11:03:30 PM

Hi Lauren,

To my exerience, LY197084984CN should be reached recently. You'd better wait for another 10-20 days to see.

LY268732865CN is still in Guangzhou now.

Previous message:
Update on my package: LY197084984CN
Has said :
Guangzhou, has been delivered to the airline transport since 11th of May
Now the tracking says “expired”?
The seller is not working with me!

Also LY268732865CN
Hasn’t moved from : Guangzhou, Arriving at The Guangzhou International Exchange Station since 3rd of June?!

Wondering how much longer these will take?!