Hi Vanja,

It's waiting for the receiver in China to pay taxes now. You can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program（微信小程序). Then, click '缴纳税款' if you are the receiver. If no, you can also help the receiver to pay taxes by clicking '帮他人缴税' to check how much you need to pay the finish payment. They support payment through Alipay, WeChat and bank card.

Number: CY287889733DE
Package status: In transit
Country: Germany -> China
Destination:
2025-03-03 16:03 Shenzhen City, waiting for users to pay taxes
2025-03-03 15:49 Shenzhen City, emails left [Guangdong Province Shenzhen International Exchange Bureau] and are being sent to the next station
2025-03-02 09:27 Shenzhen City, email arrived [Guangdong Province Shenzhen International Exchange Bureau]
2025-03-02 04:43 Guangzhou City, emails left [Guangzhou International Exchange Bureau] and are being sent to the next station
2025-03-02 04:43 Guangzhou City, email arrived [Guangzhou International Exchange Bureau]
2025-03-01 14:00 Guangzhou City, Import Exchange Bureau retains
2025-02-24 06:47 Leave the Foreign Export Exchange Bureau (has not arrived at China Post yet)
2025-02-24 04:41 Arrival at the overseas export exchange bureau
2025-02-21 07:59 【DE】Received
Origin:
2025-03-03 16:03 China VR, Customs clearance in progress
2025-03-02 15:09 China VR, Customs clearance process started
2025-03-01 14:00 China VR, Arrival at import parcel center
2025-03-01 14:00 China VR, The shipment has arrived in the destination country/destination area.
2025-02-26 12:31 Shipment booked for air transport
2025-02-26 12:31 Preparation for air transport
2025-02-24 06:47 Transportation to destination country/destination area.
2025-02-24 04:41 Germany, Export parcel center.
2025-02-21 19:53 Germany, Parcel center of origin.
2025-02-21 13:49 Germany, Pick-up successful.
2025-02-21 13:42 Germany, Transportation to the parcel center of origin.
2025-02-21 07:59 Germany, posting in Packstation
2025-02-20 21:06 Order data transmitted electronically.

Hi, can you please share with me why the return goods that came from China now needing to pay import duty? Is there a possibility to change this and avoid further waiting but I stead to be sent further to the receiver?

Shipment number CY287889733DE
Thanks for your reply but unfortunately it is a general reply and not case specific. Why does the import duty need to be paid when they are return goods for the purchase that came from China anyways?
Kindly send me the exact link where I can see the case details and pay for the import duty.
The receiver doesn't want to pay for it and is ignoring your notifications.
Thanks,