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Shipment on hold due to address, tracked item to being held at china customs

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June 12,2024, I received notice my shipment is on hold due to incomplete address info, along with a link that wants updated address info. I tried to give the recipients address however it does not allow to put states outside of the US?. so I put my address. Then it wanted a payment of $.19 but does not accept the payment cards visa, amex etc?even though they are listed. The tracking info says item held at customs. What do I do now? Tracking #LH225273589US

1 Answer(s)

user
Hi lucille,

It's on the way back to the USA now.

Order number: LH225273589US
Package status: May be abnormal (38 days)
Country: United States -> China
2024-06-27 14:30 Ningbo, in transit, shipped out
2024-06-26 09:07 Ningbo City, returned
2024-06-05 10:15 Ningbo City, waiting for users to pay taxes
2024-06-05 09:47 Ningbo City, Customs clearance
2024-06-04 08:21 Ningbo, mail arrives at [Ningbo International Exchange Bureau]
2024-06-03 23:32 Hangzhou, mail has left [Hangzhou International Exchange Bureau] and is being sent to the next stop
2024-06-03 18:32 Hangzhou, mail arrives at [Hangzhou International Exchange Bureau]
2024-06-01 19:43 Hangzhou, mail has left [Hangzhou Dajiangdong Packaging Workshop] and is being sent to the next stop
2024-06-01 19:16 Hangzhou, mail has been sorted in [Hangzhou Dajiangdong Packaging Workshop] and is ready to be sent out
2024-06-01 01:10 Hangzhou, mail arrives at [Hangzhou Dajiangdong Packaging Workshop]
2024-05-29 18:42 Beijing, mail has left [Beijing International Exchange Bureau] and is being sent to the next stop
2024-05-29 18:29 Beijing, mail arrives at [Beijing International Exchange Bureau]
2024-05-28 16:44 Beijing, sent to import customs
2024-05-23 15:57 Leaving the overseas export exchange office (not yet arrived at China Post)
2024-05-23 10:14 Arrival at overseas export exchange bureau
2024-05-21 11:54 【US】Received
2024-06-05 09:47 CHINA,NINGBO, Held in Customs -> Your item is being held in Customs at 9:47 am on June 5, 2024 in NINGBO, CHINA.
2024-06-04 08:37 CHINA, Arrived at Facility
2024-06-03 10:59 CHINA, Departed Facility
2024-06-02 13:46 CHINA, Arrived at Facility

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June 12,2024, I received notice my shipment is on hold due to incomplete address info, along with a link that wants updated address info. I tried to give the recipients address however it does not allow to put states outside of the US?. so I put my address. Then it wanted a payment of $.19 but does not accept the payment cards visa, amex etc?even though they are listed. The tracking info says item held at customs. What do I do now? Tracking #LH225273589US

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